LegalLast updated · August 16, 2026 at 16:37 JST

Privacy Policy

株式会社DreamsGate (“DreamsGate,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website, contact us, submit inquiries, use our services, or otherwise interact with us.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information.

We are committed to handling personal information responsibly, transparently, securely, and in accordance with applicable laws, including Japan’s Act on the Protection of Personal Information (APPI / 個人情報の保護に関する法律).

Please read this Privacy Policy before providing personal information to us.

1. Scope

This Privacy Policy applies to personal information processed by DreamsGate in connection with:

our corporate website;
contact and inquiry forms;
requests for information or consultations;
communications with prospective customers;
customer and business relationships;
partnerships and business development;
events, demonstrations, and meetings;
recruitment or employment inquiries where applicable;
DreamsGate-operated digital products and services where this Privacy Policy is expressly referenced; and
other interactions with DreamsGate.

Certain products or services operated by DreamsGate, including Spolinka, may have additional or service-specific privacy notices.

Where a service-specific privacy notice applies, that notice should be read together with this Privacy Policy.

2. Personal Information We May Collect

The personal information we collect depends on how you interact with DreamsGate.

2.1 Information You Provide Directly

When you contact us, submit an inquiry, request information, register for a service, communicate with us, or otherwise provide information voluntarily, we may collect information such as:

full name;
email address;
telephone number;
company or organization name;
department;
job title or professional role;
country or region;
information contained in your inquiry;
service or product interests;
information you provide through free-text fields;
documents or files you choose to provide;
communication history;
account information where applicable; and
other information you voluntarily provide.

We ask users not to submit unnecessary sensitive or highly confidential information through general website inquiry forms.

2.2 Inquiry and Contact Form Information

When you submit a contact or inquiry form through our website, we may collect:

your name;
email address;
company or organization;
telephone number, where requested;
inquiry category;
subject;
message;
information included in uploaded files, if uploads are supported;
date and time of submission; and
technical information associated with the submission.

We use this information primarily to receive, investigate, manage, and respond to your inquiry.

We may retain inquiry correspondence where reasonably necessary to maintain business records, understand previous communications, resolve disputes, protect against abuse, improve our services, or comply with legal obligations.

2.3 Information Collected Automatically

When you access our website or digital services, certain technical information may be collected automatically.

This may include:

IP address;
browser type;
operating system;
device type;
language settings;
approximate geographic region derived from technical information;
referring and destination pages;
pages viewed;
date and time of access;
session information;
interactions with website features;
error and diagnostic information; and
security-related logs.

We may use this information for website operation, security, troubleshooting, fraud prevention, analytics, performance improvement, and understanding how our services are used.

3. Purposes for Which We Use Personal Information

DreamsGate may process personal information for the following purposes:

responding to inquiries, questions, requests, and communications;
providing requested information;
arranging meetings, consultations, demonstrations, or discussions;
providing and operating our products and services;
communicating with customers, prospective customers, users, suppliers, contractors, and partners;
preparing proposals, quotations, contracts, and related business documents;
performing contractual obligations;
processing registrations, accounts, payments, or transactions where applicable;
providing customer support;
managing business relationships;
developing, maintaining, testing, securing, and improving our websites, applications, platforms, and services;
diagnosing technical problems;
monitoring service performance and reliability;
detecting and preventing fraud, unauthorized access, abuse, security incidents, and other harmful activities;
maintaining appropriate business, security, and audit records;
conducting internal analysis and service improvement;
complying with legal, regulatory, accounting, tax, and contractual requirements;
establishing, exercising, or defending legal claims;
protecting DreamsGate, our users, customers, employees, partners, and third parties;
sending service-related or administrative communications;
sending marketing or promotional communications where permitted by law and, where required, with appropriate consent; and
carrying out other purposes disclosed when the information is collected.

We will not use personal information in a manner materially incompatible with the disclosed purposes unless permitted or required by applicable law.

4. Use of Information Submitted Through Inquiry Forms

Information submitted through our website inquiry forms will generally be used to:

understand your inquiry;
identify the appropriate person or department to respond;
communicate with you;
provide requested information;
evaluate whether DreamsGate can provide the requested product or service;
prepare for potential business discussions;
maintain a record of our communications;
prevent spam, abuse, fraud, or malicious submissions; and
improve our customer and website experience.

Submitting an inquiry does not create a contractual, advisory, fiduciary, employment, agency, partnership, or other professional relationship between you and DreamsGate.

Please do not send passwords, authentication credentials, payment card details, government identification numbers, medical information, or other unnecessary sensitive information through a general inquiry form.

5. Legal Basis and Lawful Processing

DreamsGate processes personal information in accordance with applicable law.

Depending on the circumstances and jurisdiction, processing may be based on:

your consent;
steps taken at your request before entering into a contract;
performance of a contract;
compliance with legal obligations;
protection of legitimate interests, where recognized by applicable law; or
another lawful basis permitted under applicable legislation.

For processing governed by Japanese law, DreamsGate handles personal information in accordance with the APPI and related applicable regulations and guidelines.

6. Sharing and Disclosure of Personal Information

DreamsGate does not sell personal information merely because an individual uses our website or submits an inquiry.

We may disclose or provide personal information where reasonably necessary to:

service providers processing information on our behalf;
hosting and cloud infrastructure providers;
website and application infrastructure providers;
email and communication providers;
customer relationship management providers;
analytics providers;
security and fraud-prevention providers;
payment processors, where applicable;
professional advisers such as attorneys, accountants, tax advisers, or auditors;
contractors supporting DreamsGate operations;
corporate affiliates or successors where legally permitted;
government agencies, regulators, courts, law enforcement authorities, or other competent authorities where legally required; or
other parties where you have authorized the disclosure.

Where a third party processes personal information on our behalf, we seek to use appropriate contractual, organizational, and security measures as required by applicable law.

7. No Sale of Personal Information

DreamsGate does not sell personal information in the ordinary meaning of selling personal information for monetary consideration.

If our business practices change in a way that materially affects this statement, we will update this Privacy Policy and take any additional steps required by applicable law.

8. Service Providers and Processors

DreamsGate may use third-party providers to support the operation of our business and technology infrastructure.

These may include providers of:

cloud computing;
website hosting;
databases;
email delivery;
customer support;
analytics;
authentication;
cybersecurity;
monitoring;
file storage;
communications;
payment processing; and
other business or technical services.

These providers may process personal information only as necessary for the services they provide to DreamsGate and subject to applicable contractual and legal requirements.

9. International Processing and Data Transfers

DreamsGate operates in Japan but may use technology providers or business partners whose systems or personnel are located outside Japan.

As a result, personal information may in certain circumstances be stored, accessed, or processed in countries or regions other than the country in which the information was originally collected.

Where required by applicable law, DreamsGate will take appropriate measures regarding international transfers of personal information, including providing required information, obtaining consent where necessary, or implementing appropriate contractual or other safeguards.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

essential website functionality;
maintaining sessions;
security;
remembering preferences;
understanding website usage;
measuring performance;
identifying technical problems; and
improving our website and services.

Some cookies may be necessary for the website to function properly.

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

Users may also be able to control cookies through their browser or device settings. Disabling certain cookies may affect website functionality.

11. Analytics

We may use analytics technologies to understand how visitors interact with our website and services.

Analytics information may include pages visited, session duration, device characteristics, general traffic sources, interactions, and similar usage information.

Where third-party analytics providers are used, their processing may also be subject to their respective privacy terms.

We will implement consent or other controls where required by applicable law.

12. Security

DreamsGate takes the protection of personal information seriously.

We implement reasonable and appropriate technical, organizational, and administrative safeguards based on the nature of the information and associated risks.

Measures may include, where appropriate:

access controls;
authentication;
authorization management;
encryption in transit;
secure infrastructure;
logging and monitoring;
vulnerability management;
backups;
restricted administrative access;
employee or contractor confidentiality requirements;
security reviews; and
incident response procedures.

However, no electronic transmission, internet service, database, or storage system can be guaranteed to be completely secure.

Users should therefore exercise appropriate care when transmitting information electronically.

13. Data Breaches and Security Incidents

If DreamsGate becomes aware of a security incident involving personal information, we will investigate and take reasonable measures appropriate to the circumstances.

Where notification to affected individuals, Japan’s Personal Information Protection Commission, or another competent authority is required by applicable law, DreamsGate will make the required notification or report in accordance with applicable requirements.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, security, accounting, tax, dispute-resolution, and legal compliance purposes.

Retention periods may vary depending on the type of information and our relationship with the individual.

For example, inquiry information may be retained for a reasonable period after the inquiry has been resolved where necessary to:

maintain business records;
respond to subsequent communications;
understand previous interactions;
prevent abuse;
establish or defend legal claims; or
satisfy legal obligations.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

15. Accuracy of Personal Information

We take reasonable steps to maintain personal information accurately where necessary for the purposes for which it is processed.

Users are encouraged to notify us if information they have provided materially changes or is inaccurate.

16. Your Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information.

Under Japanese law, these may include rights to request, where applicable:

notification or disclosure of the purpose of use;
disclosure of retained personal data;
disclosure of certain records concerning third-party provision;
correction, addition, or deletion of inaccurate information;
suspension of use;
erasure;
suspension of provision to third parties; and
other rights provided under applicable law.

Certain requests may be subject to statutory exceptions.

We may need to verify your identity before processing a request in order to protect personal information from unauthorized disclosure or modification.

17. How to Make a Privacy Request

Requests regarding personal information may be submitted to:

株式会社DreamsGate
Privacy Contact: info@dreamsgate.jp

Please clearly describe the nature of your request.

We may request reasonable information necessary to verify your identity and locate the relevant personal information.

We will respond in accordance with applicable law.

18. Marketing Communications

Where permitted, DreamsGate may communicate with customers, prospective customers, users, or business contacts regarding our products, services, events, or business activities.

Where consent is legally required, we will obtain appropriate consent.

Marketing communications sent electronically will provide an appropriate method to unsubscribe where required.

Requests to unsubscribe from marketing do not prevent DreamsGate from sending necessary transactional, security, contractual, or service-related communications.

19. Children and Minors

Our general corporate website is not designed for children to submit personal information without appropriate supervision.

Because some DreamsGate products, particularly sports-related services, may potentially involve younger athletes or users, those services may establish additional safeguards, age requirements, parental or guardian consent procedures, and service-specific privacy rules.

DreamsGate does not knowingly seek unnecessary personal information from children through its general corporate inquiry forms.

If you believe that a minor has provided personal information improperly, please contact us.

20. Spolinka and Sports-Related Information

DreamsGate may operate sports technology products such as Spolinka.

Depending on the functionality used, sports-related services may process information such as:

athlete or member profiles;
names and profile photographs;
sporting history;
teams and affiliations;
positions and roles;
career information;
achievements;
statistics;
professional information;
representation or agency relationships;
sponsorship-related information;
offers and opportunities;
contract-related information;
communications;
account and verification information; and
other information necessary to provide the relevant service.

Because these services may involve different categories of users and more extensive processing than our corporate website, DreamsGate may provide a separate Spolinka Privacy Notice or Privacy Policy describing that processing in greater detail.

This general Privacy Policy should not be interpreted as making all Spolinka information publicly available. Visibility and processing will depend on the relevant service, account settings, permissions, agreements, and applicable law.

21. User-Generated and Public Information

Certain DreamsGate services may allow users to choose to make information visible to other users or the public.

Users should carefully consider what information they choose to publish.

Where privacy controls are available, visibility may depend on the settings selected by the user or organization.

Information intentionally made public may be viewed, copied, or otherwise processed by third parties outside DreamsGate’s control.

DreamsGate will not make private information public merely because it has been submitted to us unless such publication is part of the relevant service and appropriately disclosed or authorized.

22. Business Customers and Organizations

Where DreamsGate provides services to companies, teams, clubs, agencies, or other organizations, the organization may provide or control certain personal information concerning its personnel, members, athletes, representatives, or users.

Depending on the circumstances, DreamsGate may process such information on behalf of the organization or for its own specified purposes.

Additional data-processing or contractual terms may apply to these relationships.

23. Recruitment Information

If you submit employment, contractor, internship, or other recruitment-related information to DreamsGate, we may use it to:

evaluate your application;
communicate with you;
conduct interviews;
verify relevant qualifications or information where legally permitted;
manage the recruitment process; and
comply with legal obligations.

Recruitment information will not automatically be used for unrelated purposes.

24. Business Transfers

If DreamsGate undergoes a merger, acquisition, corporate restructuring, financing transaction, sale or transfer of a business or assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction where legally permitted.

Any successor receiving personal information will be expected to handle it in accordance with applicable law and relevant privacy obligations.

25. Legal Compliance and Protection

DreamsGate may preserve, use, or disclose personal information where reasonably necessary and legally permitted to:

comply with applicable laws and regulations;
respond to valid legal processes;
respond to requests from competent authorities;
enforce agreements;
investigate suspected fraud or unlawful conduct;
protect the security of our services;
protect the rights, property, or safety of DreamsGate, our users, customers, or others; or
establish, exercise, or defend legal claims.

26. Automated Technologies and AI

DreamsGate may use automation, software tools, or artificial intelligence technologies to support business operations, development, security, customer service, analysis, or other legitimate business functions.

Where personal information is processed using such technologies, DreamsGate will handle that information in accordance with this Privacy Policy and applicable law.

We will not intentionally use confidential inquiry content or personal information for unrelated purposes merely because an automated or AI-enabled technology is involved.

Where a third-party technology provider processes information on our behalf, appropriate provider-management and data-protection requirements will apply as required by law.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

our business;
products or services;
technology;
data-processing practices;
security practices; or
applicable laws and regulations.

The latest version will be published on our website with the updated “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before materially changing how existing personal information is processed.

28. Governing Law

This Privacy Policy is governed by the laws of Japan, subject to any mandatory rights individuals may have under other applicable data protection laws.

29. Contact Us

For questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, please contact:

株式会社DreamsGate
DreamsGate Inc.

Privacy Contact: info@dreamsgate.jp
General Contact: info@dreamsgate.jp
Website: https://www.dreamsgate.jp
Address: Rose Sakuragicho 406, 1-48-3 Hanasaki-cho, Naka-ku, Yokohama-shi, Kanagawa 231-0063, Japan

We will review legitimate privacy inquiries and respond as required by applicable law.

Our Privacy Commitment

DreamsGate believes that trust is fundamental to technology.

We aim to collect only information that has a legitimate purpose, protect the information entrusted to us, provide appropriate transparency about how it is used, and respect the rights of individuals whose information we process.